Privacy – Cold Snipe

Last Updated: January 2025

Introduction

Cold Snipe (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This privacy policy
explains how we collect, use, and safeguard your information when you use our Chrome extension for B2B lead generation.

Information We Collect

Account Information

When you create an account, we collect:
– Email address (for authentication and account management)
– Password (encrypted using industry-standard bcrypt hashing)
– Name (optional)
– Company name (optional)

Payment Information

– Processed securely through Stripe, our payment processor
– We do NOT store credit card numbers on our servers
– Stripe may store payment methods for subscription management

Usage Data

– Websites you analyze using the extension
– Date and time of analysis
– Number of contacts extracted
– Features used within the extension

Extracted Business Information

When you analyze websites, the extension extracts:
– Business email addresses
– Phone numbers
– Social media profiles
– Company information
– All extracted data is publicly available information from websites

How We Use Your Information

We use collected information to:
– Provide and maintain the Cold Snipe service
– Authenticate your account and manage subscriptions
– Process payments through Stripe
– Store your analysis history for later access
– Improve our extraction algorithms
– Provide customer support
– Send service-related emails (not marketing)

Data Storage and Security

Where Data is Stored

– Account data: Stored on secure PostgreSQL databases hosted on Render.com
– Extracted contacts: Stored locally in your browser and optionally on our servers
– Payment data: Managed by Stripe’s PCI-compliant infrastructure

Security Measures

– All data transmitted using HTTPS encryption
– Passwords hashed with bcrypt (never stored in plain text)
– JWT tokens for session management
– Regular security audits and updates

Data Sharing

We do NOT:
– Sell your personal information to third parties
– Share extracted contact data with other users
– Use your data for advertising purposes
– Transfer data for unrelated purposes

We MAY share data:
– With Stripe for payment processing
– When required by law or legal process
– To protect against fraud or security threats
– With your explicit consent

Your Rights

You have the right to:
– Access – Request a copy of your personal data
– Correct – Update inaccurate information
– Delete – Request deletion of your account and data
– Export – Download your extracted contacts as CSV
– Cancel – End your subscription at any time

To exercise these rights, contact us at support@coldsnipe.com

Chrome Extension Permissions

Our extension requires certain permissions to function:
– activeTab: To analyze the current website when you click the extension
– storage: To save your settings and extracted data locally
– downloads: To export contacts to CSV files
– All permissions are used solely for the stated functionality

Website Analysis

What We Analyze

– Only publicly accessible information on websites
– Only when you explicitly click the extension icon
– No automated or background scraping

What We DON’T Access

– Password-protected content
– Private user data from websites
– Your browsing history (except sites you choose to analyze)
– Cookies from analyzed websites

Data Retention

– Account data: Retained while your account is active
– After cancellation: Data deleted after 30 days
– Payment records: Retained as required by law (typically 7 years)
– Extracted contacts: Stored locally indefinitely, on servers for 90 days

Children’s Privacy

Cold Snipe is not intended for users under 18 years of age. We do not knowingly collect data from children.

California Privacy Rights (CCPA)

California residents have additional rights:
– Right to know what information is collected
– Right to delete personal information
– Right to opt-out of data sale (we don’t sell data)
– Right to non-discrimination

GDPR Compliance (EU Users)

For EU users:
– Legal basis: Legitimate interests and contract performance
– Data portability: Export your data anytime
– Right to object: Contact us to restrict processing
– Data Protection Contact: dpo@coldsnipe.com

Third-Party Services

We use these third-party services:
– Stripe: Payment processing (https://stripe.com/privacy)
– Render.com: Hosting services (https://render.com/privacy)
– SendGrid: Email delivery (https://sendgrid.com/policies/privacy/)

– The extension itself doesn’t use cookies
– Our backend uses session tokens for authentication
– No third-party tracking cookies

Changes to This Policy

We may update this policy periodically. We will notify you of significant changes via:
– Email notification
– Extension update notes
– Notice on our website

For privacy concerns or questions:
– Email: privacy@coldsnipe.com
– Support: support@coldsnipe.com
– Website: https://coldsnipe.com

Data Breach Notification

In the event of a data breach:
– Affected users notified within 72 hours
– Notification will include what data was affected
– Steps taken to address the breach
– Recommendations for users

Consent

By using Cold Snipe, you consent to this privacy policy and our processing of information as described herein.